FAQs
We have compiled the most frequently asked questions to assist you with: Tickets, Services, Access, Venue and Schedule, ...
Tickets
Where can I buy my ticket for RIT/MO?
Purchase your tickets through our official ticket channel at Tickbox.
Can I buy tickets at the festival?
Yes, you can purchase them at our ticket booths, subject to availability.
I purchased my ticket but haven't received any confirmation email, what should I do?
Please contact TickBox at info@tickbox.es with your full name and purchase date.
What happens if I buy a ticket from a non-official sales channel?
RIT/MO cannot guarantee the validity of tickets purchased from non-official sales channels.
What should I do if I lose my ticket?
Ensure the ticket has not been used by someone else. Only the first ticket presented at the entrance will be considered valid. Any subsequent tickets with the same code will be deemed invalid.
How can I contact customer service?
If your query is not addressed here, please contact us at info@ritmofestival.com.
Can I receive an invoice for my ticket purchase?
Your ticket serves as an invoice. However, if you are a business, you can request an invoice by emailing info@tickbox.es.
Can I return or modify my ticket after purchase?
Tickets are non-refundable and cannot be modified after purchase.
Are tickets personalized?
Yes, tickets are personalized and non-transferable.
Services
Are there lockers available on site?
Yes, lockers are provided by Mobile Locker.
Is there a lost and found service?
Yes, if you find or lose an item at RIT/MO, please visit the information point.
Can I buy gluten-free, vegetarian, or vegan food at RIT/MO?
Yes, we offer a variety of food options to accommodate different dietary needs.
Can I purchase gluten-free beer at RIT/MO?
Yes, gluten-free beer is available.
Is tobacco available for purchase at the venue?
No, tobacco is not sold at the festival.
Is there Internet access?
No. The venue has mobile coverage, although we cannot guarantee connectivity quality.
Are there accessible restrooms for people with reduced mobility?
Yes, we provide accessible facilities for individuals with reduced mobility.
Is there a camper area?
Yes, you can enjoy RIT/MO Camp during the festival.
Access
Can I bring animals to the venue?
Animals are not allowed, with the exception of guide dogs for visually impaired individuals, which must be properly identified.
Am I allowed to enter with a camera?
Entrance with professional photography, video cameras, drones, or selfie sticks is prohibited.
Can I bring my motorcycle helmet or other large transport items like skateboards or bicycles?
No, entry with large items such as suitcases, large bags, backpacks, skateboards, or motorcycle helmets is not allowed. Additionally, objects deemed dangerous by the organization, such as aerosols, laser pointers, and sharp objects, are also prohibited.
What is the minimum age requirement to access RIT/MO?
Minors are permitted entry when accompanied by a parent or legal guardian. Minors aged 10 and above must purchase a ticket. An authorization and responsibility form for minors must be completed and carried at all times, available here: Authorization Form. The RIT/MO organization reserves the right to request this document at any time.
Is there access for people with reduced mobility?
Yes, the festival provides access to the general public area (Espacio Baila) for individuals with reduced mobility.
Can I re-enter RIT/MO if I leave the venue?
Yes, re-entry is permitted.
Venue and Schedule
How do I get to RIT/MO?
RIT/MO is located at the Natural Area of Ermita de los Tres Juanes in Atarfe, Granada. From Granada, travel via the Circunvalación towards Jaén, taking Exit 238 for Atarfe / Las Canteras, and follow signs to 'La Ermita'.
Is there a bus service?
Yes, a shuttle bus service is available from Granada (Neptuno shopping center, O2 Gym).
Is there parking at the festival?
Yes, parking is available at the venue for a daily fee. We also recommend using the provided shuttle bus service.
What are the opening hours?
Doors open on Friday at 16:45, performances until 04:00.
On Saturday, we open at 12:45, until 05:00
On Saturday, we open at 12:45, until 05:00
Traveling by plane?
Check our Airport and Transportation Guide for detailed information on airports near Granada and transportation options to the festival.
Looking for accommodation recommendations?
Check our recommended accommodations for options near the festival site.
What COVID-19 protocols will be implemented at the festival?
We will adhere to guidelines set by health authorities at the time of the festival and will provide updates as the event approaches.